If you or a family member require an interpreter service, we can organize this for you, please let us know when you make an appointment. If you make an appointment and are unable to keep it, please inform the practice as soon as you can. Sometimes our schedule may be disrupted by a medical emergency or untoward event during office hours. If you have to wait for your appointment we apologize. Believe it or not, we do try to run on time.
Due to high demand for bulk billing appointments and the high number of non-attendance for GP appointments, we will charge a fee of $40 per consultation, that is not attended or not cancelled within 2 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. There may also be the possibility of permanent suspension from the practice at the Doctor's discretion for repeat offenders.
Dr Shah has many appointments that patients do not attend or cancel and by introducing this policy we hope patients will consider cancelling their appointments so that others may access this as required.
If you have any concerns please speak to the Reception Staff.